Skills
Office and Administration > Interpersonal
2-5 Years
MS Excel, MS Word
2-5 Years
Communication Skills, Computer Skills, and Multitasking Skill
2-5 Years
Experience highlights
Customer Service Representative
Teleperformance
·
April/2023
–
Present
* Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
* Handled escalated calls efficiently, finding satisfactory
resolutions for both customers and the company alike.
* Managed high-stress situations effectively, maintaining
professional ism under pressure while resolving disputes or
conflicts.
Administrative Staff
MALKUN GENERAL MERCHANDISE INC
·
October/2019
–
Present
* Boosted morale and fostered a positive work environment by coordinating team-building activities and recognizing staff achievements.
* Streamlined office procedures by implementing efficient filing systems and optimizing administrative processes.
* Supported executive staff members with comprehensive
calendar management, meeting preparation, and correspondence
handling as needed.
Field Officer, Organic Advocate, Junior Team Speaker
Nextgen Global Alliance Corp.
·
August/2014
–
Present
* Improved field operations efficiency by implementing
innovative data collection and reporting techniques.
* Managed multiple priorities effectively while adhering to
deadlines under challenging conditions in the field.
* Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.