Team Leader, Customer Support, Fraud Analyst & Chargeback Specialist

Verified

$7/hr

Message Bookmark

Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Select a degree

English proficiency Fluent

Professional Summary

I have a total of 12 years of experience in Email Support, Chat Support, Phone Support, Fraud & Disputes Handling and Team Management.

I also do Graphic Design.

Skills & Experience

Skills

Customer Support 10+ Years

Graphic design 2-5 Years

Team Leader 2-5 Years

Retention Specialist 6 Months to 1 Year

Fraud, Claims and Disputes Specialist 2-5 Years

Experience highlights

Remote Customer Support, Fraud & Chargeback Specialist and Team Lead

Freelancer · March/2020 – /

• Email Support, Fraud & Chargeback Specialist and Team Lead for a US-based eCommerce platform
• Handles Customer Service, Technical Support, Fraud-prevention Analysis, Dispute & Chargeback cases, BBB cases, Teachable courses Management, Order modification & refunds, Quality Assurance, and Team Management & Training

Customer Retention Specialist

VXI Global · June/2019 – Present

• Inbound Phone Support for a US-based Telephone company
• Handles general inquiries, billing concerns, account modification, order placement and customer retention

Customer Service and Technical Support

Awesome OS · September/2017 – Present

• Email Support for a US-based eCommerce platform
• Handles general inquiries, billing concerns, order modification, order refunds and technical troubleshooting

Remote Customer Service and Technical Support

Freelancer · September/2015 – Present

• Email Support and Outbound Phone Support for a US-based eCommerce platform
• Handles general inquiries, billing concerns, order refunds, and technical troubleshooting

Escalation Customer Service and Technical Support

Six Eleven Global Teleservices · June/2012 – Present

• Chat Support for a US-based VOIP Company
• Handles general inquiries, billing concerns, and technical troubleshooting

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In