Virtual Assistant

Verified

$3/hr

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Outline

Looking for Freelance work (8 hours/day) at $3/hour

High School Diploma

English proficiency Fluent

Professional Summary

I excel in customer service with strong communication, problem-solving, and empathy. I have a proven ability to handle inquiries, resolve issues, etc.

Skills & Experience

Skills

BPO- customer service representative/ Technical support 2-5 Years

Design > Graphic Design > Canva > Photoshop 6 Months to 1 Year

Admin / Personal Assistant / Receptionist 1-2 Years

Social Media & Content Creation 1-2 Years

Experience highlights

Customer Service Representative

Teletech · May/2024 – Present

Knowledge of various telecom services, including mobile plans, broadband, and data services, as
well as related hardware like routers and modems.
● Listening attentively to customer concerns and needs to provide appropriate solutions and
support.
● Skill in resolving customer complaints and issues efficiently, whether related to billing, service
disruptions, or account management.
● Establishing and maintaining positive relationships with customers to enhance satisfaction and
loyalty.

Technical Support Representative

Acquire BPO · February/2023 – Present

Worked with customer service manager to ensure proper customer service is being delivered.
● Utilized computer technology to handle high call volumes.
● Greet customers warmly and ascertain problems or reason for calling.
● Contributed to the company’s goals by providing proactive and effective technical support.

Technical Support Representative

Concentrix · June/2022 – Present

Provided accurate, valid and complete information by using the right methods/tools.
● Identify and assess customers’ needs to achieve satisfaction.
● Worked with coaches to maintain performance score
● Demonstrated professional etiquette and manners, improving 30% positive feedback
immediately.

Customer Service Representative

Inspiro · November/2021 – Present

Ability to communicate clearly and politely with customers both in-person and over the phone or
email.
● Listening carefully to customer needs and preferences to ensure their requirements are met.
● Understanding different types of flowers, their meanings, and care instructions to provide
accurate information and recommendations.
● Ensuring that orders are accurately fulfilled according to customer specifications.

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