Skills
Marketing > Telemarketing > Outbound Sales
1-2 Years
Process improvement
1-2 Years
Monday.com
2-5 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Notion
1-2 Years
- Customer Service
2-5 Years
● Project Management
2-5 Years
CRM Systems
1-2 Years
Game Development
Less than 6 Months
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Accounting > Bookkeeping > QuickBooks Online
1-2 Years
Cold Calling
1-2 Years
Report writing
2-5 Years
Team Coordination
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
2-5 Years
Experience highlights
Outbound Sales Representative/Cold Caller
Freelance
·
August/2026
–
/
Execute 350-400 cold calls daily to U.S. prospects selling insurance policies. Qualify and transfer 3-5 warm leads daily to licensed agents. Follow calling scripts and maintain high communication standards.
Associate II, Customer Experience - Care
Qualfon
·
March/2026
–
Present
Managed 60-80 inbound/outbound call queues for luxury e-commerce portfolio. Processed high-value transactions via enterprise CRM. Investigated shipping disputes and refunds, collaborating cross-functionally.
Executive Virtual Assistant
Support Zebra
·
June/2022
–
Present
Managed client communications as primary contact. Maintained dashboards, tracked projects and deadlines. Supervised team of 4, supported billing via QuickBooks, implemented process improvements.
Game Developer
Freelance
·
January/2022
–
Present
Designed and launched two browser-based games using GDevelop. Managed full-cycle development including logic, design, debugging, testing, and deployment on platform.
Customer Service Representative
Teleperformance
·
April/2021
–
Present
Delivered phone-based customer support resolving service concerns. Investigated troubleshot issues, coordinated with teams on escalations, met CSAT and First Call Resolution metrics.
