Skills
Microsoft Word & Excel
1-2 Years
C1 Level English Proficiency
10+ Years
Computer Literacy & Internet Savvy
10+ Years
Administrative Support
1-2 Years
Experience highlights
Operations Manager
Don Macchiatos
·
March/2023
–
Present
Managed daily store operations, inventory, payroll, financial reporting, staff supervision, and customer service while improving business operation efficiency and profitability using Microsoft Excel and Google Sheets.
Customer Retention Specialist
Concentrix
·
May/2019
–
Present
Developed customer retention strategies by analyzing customer behavior and feedback, negotiating contract renewals, collaborating with the sales team on retention solutions, and building strong relationships with customers and business partners.
Customer Service Representative
Teleperformance
·
March/2017
–
Present
Provided customer assistance with flight check-in, reservations, and rebooking while responding to inquiries and resolving customer concerns professionally.
