Skills
Office and Administration > Microsoft 365
5-10 Years
Systems Administration > Windows Administrator
5-10 Years
Email setup and troubleshooting (Outlook, Gmail, Exchange)
5-10 Years
Experience highlights
IT SUPPORT ENGINEER
ASE TECH
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August/2021
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/
Provided frontline technical support by responding to client inquiries via phone and email, managing helpdesk ticket queues, and resolving hardware, software, and network-related issues remotely. Installed, configured, and maintained IT systems including computers, printers, scanners, and peripheral devices; diagnosed and repaired hardware to ensure seamless client operations. Collaborated with senior engineers to escalate complex issues, maintained detailed documentation in the ticketing system
Network Support Analyst
Androbotic Clark
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February/2019
–
Present
Prevented data loss and service interruptions by conducting regular Windows updates, system maintenance, and ensuring system reliability. Delivered Microsoft Office 365 technical support and helpdesk services, resolving user issues efficiently while maintaining a high level of customer satisfaction. Collaborated with engineering teams to troubleshoot and resolve customer cases, coordinating solutions through email and internal communication platforms.
IT Technical Support
Midori Hotel and Casino
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February/2018
–
Present
Provided comprehensive IT support for hotel and casino operations, including hardware/software troubleshooting, network maintenance, and helpdesk services. Managed critical systems and infrastructure, such as POS systems, CCTV monitoring, VMware Horizon desktop pools, and Active Directory accounts for staff. Ensured smooth operation of back-end systems, performing server room maintenance, addressing system failures, and supporting specialized gaming and hotel technologies.
Systems Engineer - (Pre-sales)
Trends and Technologies Inc.
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July/2017
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Present
Collaborated with sales and account teams to develop strategies, support tendering processes, and produce technical documentation tailored to client requirements. Engaged directly with clients and product managers to gather requirements, design solutions, and prepare proposals, including Bills of Materials and compliance checks for hardware/software standards. Oversaw project components and stayed current with industry trends, completing certifications as required.
CMMS Administrator
SODEXO ON-SITE SERVICES PHILIPPINES, INC.
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March/2015
–
Present
Led cross-functional technical teams as a Shift Engineer, while also serving as Document Controller and Admin Officer, handling HR duties, scheduling, payroll, and technician training. Managed construction turnover and CMMS implementation, resolving 600+ punch list items, reviewing as-built plans, and developing asset data for MAXIMO to support maintenance operations. Monitored facility performance metrics and executed maintenance activities across operations.
