Skills
Executive & Admin Support
5-10 Years
Operations & Delivery Specialist
2-5 Years
Payroll & HR Support
2-5 Years
Virtual Assistance & Admin Skills
6 Months to 1 Year
Customer & Client Management
5-10 Years
Email & calendar management
1-2 Years
Data entry , Email and calendar management Scheduling appointments and meetings , file organization ,Travel planning and coordination
1-2 Years
Experience highlights
Virtual Assistant under Payroll Admin
Saga Kapital Group Inc
·
January/2026
–
/
Provide remote administrative and operational support for U.S.-based operations across multiple locations.
Manage and maintain payroll records, employee information, and operational documentation with a high level of accuracy and confidentiality.
Analyze attendance, schedules, and workforce data to ensure accurate payroll processing and reporting.
Prepare weekly reports and summaries for management review and decision-making.
Coordinate with supervisors and stakeholders to resolve discrepancies,
Operations Managera
LIL III Pet Supplies Trading
·
January/2020
–
Present
• Supported business operations through coordination, reporting, and administrative assistance
• Managed operational records and assisted in maintaining organized documentation and reporting systems
• Coordinated with different teams to ensure timely completion of operational tasks and requirements
• Assisted in identifying discrepancies and improving data accuracy across reports and records
• Maintained communication with internal stakeholders regarding operations and workflow updates
Store Manager
Louie Goshen Happy Paws Pet Supplies
·
August/2017
–
Present
• Supervise daily retail store operations while ensuring excellent customer service and operational efficiency
• Manage employee schedules, attendance monitoring, payroll preparation support, and team coordination
• Maintain inventory organization, sales monitoring, and operational documentation
• Handle customer concerns professionally and ensure positive customer experiences
• Prepare reports related to sales, expenses, payroll, and store performance
• Train and supervise employees while m
Customer Care Service
Philippine Bank of Communication
·
June/2010
–
Present
•Assisted customers with inquiries about products and services via phone, email, and chat.
•Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
•Maintained an organized system of records related to customer service requests.
•Created detailed documentation of all customer interactions and transactions.
•Identified opportunities for cross-selling or upselling additional products and services when appropriate.
•Processed customer