Skills
Customer service
2-5 Years
Data Entry
2-5 Years
Communication
5-10 Years
Teamwork
5-10 Years
ESL Teaching
2-5 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
CRM > Salesforce
2-5 Years
Chat Support > Social Media Management
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Electronic Medical Records
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Experience highlights
Customer Service Associate
ECE Contact Centers
·
January/2021
–
Present
Provided SSA claims support and advocacy. Gathered medical records, managed EMR systems. Offered technical and membership support using Salesforce, Zendesk, Live Person, and Slack.
Restaurant Order Taking Associate
Qualfon
·
January/2019
–
Present
Handled phone orders and payments. Provided POS system support and complaint resolution for customer inquiries.
Social Media Specialist
Infocom
·
January/2019
–
Present
Managed customer inquiries via Facebook and Twitter. Assisted in membership and subscription troubleshooting.
