Customer representative

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hello, Mabuhay! My name is Jerry Bryan II Estocado. I’m a BS Criminology graduate and a Registered Criminologist with experience in customer chat support and product analysis.

I worked at Six Eleven, where I handled customer inquiries through live chat and also worked as a Product Analyst. These experiences helped me develop strong communication, problem-solving, multitasking, and organizational skills.

I’m a quick learner, adaptable, and comfortable working with different tasks and tools. I’m currently looking for an opportunity as a Virtual Assistant where I can apply my skills, continue learning, and grow professionally while providing reliable support to the team.

Skills & Experience

Skills

Accounting > Financial Accounting > Analysis Less than 6 Months

Microsoft word 1-2 Years

E-Commerce > Amazon > Product Research Less than 6 Months

E-Commerce > Amazon > Inventory Management Less than 6 Months

Cash handling Less than 6 Months

Cost Estimate > Microsoft Excel 1-2 Years

MPS System Less than 6 Months

Crm software 1-2 Years

Customer service > Sales Representative > Customer Support 1-2 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 1-2 Years

Ticket Management 1-2 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 1-2 Years

CRM & Customer Support 1-2 Years

• Live Chat Support 1-2 Years

Experience highlights

Customer Support Representative

Six Eleven · April/2025 – Present

Handled 100-150 tickets daily via live chat and email. Resolved routine issues in 2-3 minutes while investigating complex account and technical cases. Provided VIP support and managed escalations.

Comparative Product Analyst

Six Eleven · July/2024 – Present

Researched and compared product features, pricing, design, and functionality. Identified similarities and differences between competing products to determine alternatives and prepared comparison findings.

Pet Store Associate

Bontot – Pet Supplies and Accessories · April/2024 – Present

Assisted customers with product selection and pet supply inquiries. Processed purchases and cash transactions. Repacked pet food and restocked merchandise while monitoring availability.

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