Skills
Data Encoding, data entry
2-5 Years
Customer Service Representative
2-5 Years
Customer / CX Support > Email & Chat Management
2-5 Years
Experience highlights
Account Executive
Flatworld Solutions Ph
·
September/2023
–
Present
Pure customer service support. My task is to assist customer regarding, billing concern, appointment schedule, product inquiry, creating a service claim ticket, Offering products, Online account troubleshooting. I am using a Liveperson tool for communicating with customer through live chat, SMS, Facebook and email and I am using agent workspace, salesforce as our main tool for creating ticket, reviewing account details and products.