Medical Virtual Assistant | Medical Records Retrieval Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

For over a decade, I previously partnered with healthcare teams—including Renew Wound Care NY and Optum Global Solutions—to take the administrative weight off their shoulders. Whether it's tracking down crucial medical records or managing end-to-end patient intake, I focused on accurate data, compliant processes, and smoother administrative workflows for providers and patients.

Skills & Experience

Skills

Monday.com 2-5 Years

CRM management 5-10 Years

Excellent Command of Microsoft 365 5-10 Years

Email & Calendar Management Customer Service & Client 5-10 Years

Patient intake and Coordination 5-10 Years

Auditing 5-10 Years

MS Teams 5-10 Years

HIPAA Certified 5-10 Years

Calendar & Appointment Scheduling 5-10 Years

Medical Record Retrieval Specialist 2-5 Years

Benefits Verification and Prior Authorization 2-5 Years

Critical Thinking & Problem-Solving 5-10 Years

Customer Service Representative 2-5 Years

Google Workspace 5-10 Years

Leadership & Team Collaboration 5-10 Years

Experience highlights

Senior Intake Lead / Virtual Assistant

ReNew Wound Care · November/2022 – Present

Streamlined clinical workflows and data accuracy from intake to audit. Led end-to-end patient intake, CRM/EMR management, appointment scheduling, compliance audits for HIPAA adherence, staff training, and patient onboarding coordination.

Recovery Resolution Analyst

Optum Global Solutions-Philippines · April/2017 – Present

Reviewed and audited cases for policy adherence and compliance. Led team during absences, cross-trained offshore teams in India, mentored new agents, managed complex outbound workflows including medical record requests to support claim audits.

Customer Service Representative II

Teletech PH / United Health Care · February/2015 – Present

Addressed customer inquiries courteously, entered data accurately, provided account information and billing explanations, answered telephone complaints per procedures, and maintained comprehensive call documentation.

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