As a Specialty Product Specialist IV, I managed bookings for various trade products related to export letters of credit, ensuring accuracy and compliance throughout the process. I pioneered a back office role focused on application document processing for the Manila site, enhancing operational efficiency. Serving as the team Subject Matter Expert (SME) and Point of Contact (POC), I facilitated collaboration on process and system improvements, driving initiatives that optimized workflows. My experience as a document reviewer for corporate and consumer credit card applications allowed me to identify process gaps effectively and propose actionable improvements. Additionally, my background in client intake, where I verified data and performed data entry using credit reports and other relevant documentation, further strengthened my ability to assess client creditworthiness and enhance overall service delivery.
