Quality Analyst /Customer specialist/Content Moderator

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (15 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dedicated customer service professional with 9 years of experience in customer support, content moderation, and quality assurance.

Skills & Experience

Skills

Customer Support 2-5 Years

Office and Administration > Communication 5-10 Years

Office and Administration > Quality Assurance 1-2 Years

Content Moderation 5-10 Years

Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software. 5-10 Years

Experience highlights

Quality Analyst

Conectys · May/2024 – /

- Monitored and evaluated content moderation processes to ensure rigorous compliance with guidelines and maintain high-quality standards across operations.
- Conducted comprehensive audits and analyzed performance metrics to identify trends, pinpoint areas for improvement, and optimize team efficiency.
- Provided actionable feedback and insights to moderation teams, driving continuous process improvements and enhancing overall quality.
- Supported data-driven decision-making to enhance user safe

Content Moderator

Conectys · December/2019 – Present

- Reviewed an average of 1,000+ pieces of user-generated content daily, identifying and addressing violations of community guidelines.
- Consistently enforced platform policies with high accuracy across diverse content types, including text, image, and video.
- Efficiently escalated sensitive or borderline cases to senior trust & safety teams, utilizing established internal workflows.
- Maintained strict confidentiality and demonstrated resilience while handling graphic and disturbing content.
-

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In