Skills
Customer Support
5-10 Years
Problem Solving & Conflict Resolution
5-10 Years
Airbnb Hosting / Property Management
5-10 Years
Social Media management
2-5 Years
Administrative Support
2-5 Years
Graphic design (canva)
2-5 Years
Experience highlights
Co-Founder | Virtual Assistant & Property Manager
Freelance – Remote & On-site (Airbnb, Facebook)
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October/2018
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/
Manage day-to-day operations of a short-term rental with an on-site café. Handle guest communication, bookings, and check-ins via Airbnb and Facebook maintaining a 95%+ response rate. Personally host, prepare meals, and organize bonfire socials and tours. Increased occupancy by 20% through direct Facebook bookings. Google Sheets for vendor and expense tracking and Canva for promotional visuals. Known for creating warm, personalized guest experiences that lead to repeat guest and recommendations.
Tour Coordinator & Client Support Specialist
Freelance
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October/2018
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Planned and executed 100+ personalized itineraries for domestic travelers. Handled end-to-end booking, client support, and logistics using spreadsheets and messaging apps. Improved turnaround time by 25% through standard templates. Built strong relationships, leading to repeat clients and referrals.
Technical Support Representative
West Contact Services | Comcast
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October/2015
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Present
Provided Tier 2 voice support for Comcast customers in the U.S., resolving billing and technical concerns. Achieved a 92% CSAT score and consistently exceeded resolution, quality, and customer satisfaction KPIs. Handled high call volumes with professionalism and calm under pressure. Resolved 85% of issues on first contact through effective troubleshooting and clear communication. Worked closely with QA and team leads to improve service delivery and performance metrics.
Customer Service Representative
Access Worldwide | AT&T U-Verse
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September/2014
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Present
Delivered voice-based support for AT&T U-Verse customers, assisting with billing inquiries, service installation, and account updates. Maintained high QA scores and consistently met daily productivity targets. Known for fast issue resolution and providing a smooth, positive customer experience. Managed time effectively in a high-volume environment while maintaining accuracy.
Customer Service Representative
VXI Global Solutions | AT&T U-Verse
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October/2013
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Present
Handled inbound calls for U.S. customers with concerns about cable and internet services. Provided prompt assistance with account issues, billing, and troubleshooting. Achieved strong resolution rates and positive feedback from supervisors. Adapted quickly to system updates and contributed to a supportive team environment.
