Skills
Customer Communiation
2-5 Years
Customer Support > Sales Support > Lead Generation
1-2 Years
Office and Administration > Data Entry
1-2 Years
Office and Administration > Google Workspace
2-5 Years
Design > Graphic Design > Canva
1-2 Years
Marketing > CRM > Salesforce
6 Months to 1 Year
Office and Administration > Microsoft Excel
2-5 Years
Video Editing > Clipchamp
1-2 Years
Slack
6 Months to 1 Year
Appointment Setting
1-2 Years
Monday.com
1-2 Years
ChatGPT
2-5 Years
Social Media Engagement
1-2 Years
calendly
1-2 Years
Amadeus GDS
1-2 Years
Experience highlights
Data Entry & Lead Generation Specialist
Upwork
·
July/2024
–
/
Processed 1,000+ lead records with 95% accuracy, conducted web research, and supported client sales pipelines through lead validation and outreach.
Travel Support Specialist
Ibex
·
June/2023
–
Present
Coordinated 200+ daily travel bookings using Amadeus GDS and resolved customer concerns via calls and chat in a high-volume environment.
Reservation & Reconciliation Specialist
Alorica
·
May/2022
–
Present
Managed reservation requests and resolved billing concerns across multiple booking scenarios while maintaining high customer satisfaction.
Sales & Billing Representative
VXI
·
December/2020
–
Present
Handled inbound/outbound sales calls, managed billing accounts via Salesforce, and consistently met sales targets through objection handling and upselling.
