Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Virtual Professional specializing in administrative support and digital communication. Enhanced operational efficiency through effective schedule management, correspondence handling, and project coordination. Fostered strong customer relationships and maintained high satisfaction levels by resolving issues with empathy and promptness. Investigated complex fraud cases and implemented risk management protocols while upholding ethical standards.

Skills & Experience

Skills

Customer Support 2-5 Years

Microsoft Office 2-5 Years

Data Analysis 2-5 Years

Data Management 2-5 Years

Fraud Detection 1-2 Years

Experience highlights

Guest Lecturer

Batangas State University · March/2026 – Present

• Delivered lectures and facilitated discussions aligned with course outcomes and program standards.
• Prepared instructional materials, assessments, and grading schemes for accurate student evaluation.
• Advised students on academic requirements, performance concerns, and learning progress.
• Coordinated lesson plans with department guidelines and curriculum objectives.
• Evaluated assignments, examinations, and projects using established rubrics consistently.

Fraud Analyst (AirBnB)

TaskUs · February/2024 – Present

• Investigated fraudulent account activity, chargebacks, and suspicious transactions using case management systems.
• Reviewed customer disputes and evidence to determine fraud validity and appropriate resolution paths.
•Analyzed transaction patterns to identify emerging risk trends and refine review decisions.
• Documented findings clearly for escalation, compliance tracking, and audit readiness.
• Applied fraud detection policies to support accurate account actions and minimize false positives

Customer Service Representative (MasterClass)

TaskUs · November/2023 – Present

• Resolved customer inquiries through phone, email, and chat while maintaining accurate case notes.
• Processed orders, returns, and account updates with attention to detail and service standards.
• Interpreted customer concerns to provide timely solutions and reduce follow-up contacts.
• Coordinated issue escalation with internal teams to support faster resolution.
• Maintained CRM records and updated customer information for accurate service tracking.
Adapted to changing priorities.

Virtual Assistant/Writer

Infinity Web Solutions · September/2021 – Present

• Managed calendars, scheduled appointments, and coordinated meeting logistics across multiple priorities.
• Drafted correspondence, prepared reports, and maintained organized digital filing systems.
• Monitored inboxes, prioritized messages, and responded to routine client requests promptly.
• Updated databases, tracked records, and verified information for accuracy and consistency.
• Supported project workflows, followed up on action items, and kept tasks moving efficiently

Human Resource Assistant

MAICOR Trading Corporation · June/2020 – Present

• Retrenched after contracting COVID-19.
• Coordinated employee records, ensuring accurate filing and timely updates across HR documentation.
• Processed payroll-related data and attendance records to support accurate compensation administration.
• Scheduled interviews and coordinated candidate communications to streamline recruitment activities.
• Maintained confidentiality while handling personnel files, contracts, and sensitive employee information.

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