Skills
Team Leadership
1-2 Years
Email Outreach
2-5 Years
CRM management
2-5 Years
Customer Support > Sales Support > Lead Generation>Admin Task>Executive Assistant > b2B > b2C . Cold calling > Prospecting
2-5 Years
B2b lead generation
2-5 Years
~Data Entry
2-5 Years
- Customer Service
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Lead Research
2-5 Years
Lead Qualification
2-5 Years
Cold Calling
2-5 Years
Hubspot
1-2 Years
Google Workspace
2-5 Years
✔️Marketing > Appointment Setting
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
2-5 Years
Experience highlights
Self Development
Self Development
·
July/2026
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/
Continuously improving lead generation strategies, cold calling, objection handling, and appointment-setting techniques. Strengthening prospect research and expanding knowledge of CRM platforms.
Lead Generation Specialist
Legal Support Help
·
October/2025
–
Present
Generated qualified leads from U.S. attorneys through cold calling and targeted prospecting. Conducted web research and sent personalized email outreach. Maintained prospect information in Google Sheets and scheduled consultations.
Team Leader
Virtual Buddy 24/7
·
June/2024
–
Present
Set team targets, identified skill gaps, ensured compliance with policies. Acted as point of contact between management and agents. Prepared and presented daily/weekly/monthly performance reports.
Administrative Support
Virtual Buddy 24/7
·
October/2023
–
Present
Data entry and management across CRM platforms and HealthSherpa systems. Reviewed enrollment forms and insurance applications. Identified and resolved discrepancies in records with speed and accuracy.
Customer Service Representative
Virtual Buddy 24/7
·
September/2022
–
Present
Maintained customer engagement addressing concerns and building rapport. Handled Medicare and ACA accounts, verifying eligibility. Met QA standards and customer satisfaction metrics while delivering positive experiences.