Jewel Mae D. — eCommerce Assistant | Dropshipping Specialist | CSR

Outline

Looking for Full-Time work (8 hours/day) at $3/hour

High School Diploma

English proficiency Conversational

Professional Summary

I'm an eCommerce Assistant and CSR with 5 years of customer service experience and 3 years of eCommerce experience.

In my previous role, I handled the day-to-day operations of an online store. My work included product setup and management, creating and updating listings, processing orders, monitoring account health, and making sure everything was running smoothly.

I also handled customer support through email and live chat, assisting customers with order updates, returns, refunds, disputes, and general inquiries. Aside from customer service, I helped with account management, product research, and listing best-selling products.

I've worked with Amazon Seller Central, eBay Seller Hub, Shopify, Etsy, Catch, Temu, Zendesk, AutoDS, Dropshipzone, ChatGPT, Gemini AI, Canva, and Fotor.

I'm comfortable learning new tools and adapting to different systems. I enjoy being part of a team and helping businesses stay organized while providing great service to their customers.

Skills & Experience

Skills

eBay Account Manager 2-5 Years

Dropshipping 2-5 Years

Customer / CX Support > Email & Chat Management 2-5 Years

Product Listing & E-Commerce Specialist 2-5 Years

Order Processing & Order Management 2-5 Years

Experience highlights

eCommerce Specialist, Customer Service Representative

Remco BPO Corporation · May/2023 – /

Handled multiple high-volume dropshipping accounts across various eCommerce platforms, overseeing everything from store creation and product listings to order fulfillment, customer support, and overall account management. Played a key role in building stores from the ground up, turning new accounts into successful and profitable businesses that consistently generated high sales volume while maintaining strong account health and customer satisfaction.

Facebook Marketplace Online Seller

Atsuki's Online Shop · August/2022 – Present

Handled 50+ inbound customer calls daily, providing support for account issues, technical troubleshooting, billing concerns, and product inquiries. Focused on resolving concerns on the first call whenever possible while delivering excellent customer service. Maintained a 90%+ customer satisfaction rate and consistently received positive customer feedback, contributing to the team's overall performance and service quality.

Customer Service Representative

Concentrix · October/2021 – Present