Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Freelance work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Independent, adaptive, and creative problem-solving executive assistant with almost 9 years of experience. I look forward to helping the company’s ef

Skills & Experience

Experience highlights

Virtual Assistant | Lead Generator | Appointment Setter

One Luna Global Connections, Inc. · October/2023 – Present

Business Developement
- Cold calling companies to outsource with OLG
- Lead generation & monitoring Medicare

Appointment Setter
- Cold calling diabetic patients for GMD

Healthcare Administrator
• COBRA Account/ BBP Healthcare Admin tasks
• Inbound/ Outbound Calls/ Chat Support/ CSR
• Email blast, Email Support Ticketing Management
• Medical, Dental & Vision Service Management (Termination, Enroll & Renewal)

VA Success Manager

Concentrix · December/2022 – Present

• Account Management / Admin tasks
• Inbound / Outbound Sales
• Chat Support / CSR
• Scheduling & Attending Zoom/Teams Meeting
• Monthly Performance Reporting
• Billing / Financial
• Onboarding clients & conducting trainings • Managing daily emails
• Data entry & monitoring using Excel or Spreadsheet

Virtual Assistant

Coverdesk · March/2022 – Present

• Insurance plan quotation
• Chat support with clients & insurers
• Inbound / Outbound calls
• Account Management & Admin tasks
• Home & Auto insurance policy change
• Managing daily emails
• Data entry / monitoring using Excel or Spreadsheet

CSR/TSR/Sales Rep

Afni Philippines · November/2017 – Present

• Billing & Plan inquiries/change
• Troubleshooting phones, tablets, watches, etc
• Collections & Payment arrangements
• Retention / Upsell insurance & Add-ons
• CSR & Tech Chat Support

Customer Servie | Sales Rep

Shore Solutions/Acquire · September/2014 – Present

T-Mobile | Customer Service Rep (Shore Solutions)
• Billing & Plan inquiries/change, discounts, etc.
• Tech support/CSR
• Winback & Retention Specialist DODO | Sales Rep (Acquire)
• Outbound sales for broadband (DODO Aus acct)
• Upselling dangle sticks, phones, tablets, etc.

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