Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated and customer-oriented professional with experience in technical support, appointment setting, and account services. Skilled in troubleshooti

Skills & Experience

Skills

Customer service 6 Months to 1 Year

Technical support 1-2 Years

Cold-calling > Appointment Setting Less than 6 Months

Experience highlights

Appointment Setter

Choice Home Warranty · June/2024 – Present

· Successfully coordinated and assigned 5–8 service appointments per day by managing outbound
communications with technicians.
· Conducted 150–250 outbound calls daily to schedule jobs, verify technician availability, and expand
the vendor network. Signed up 1–4 new technicians per day.
· Presented partnership benefits, explained job volume potential, and guided new partners through
the signup and onboarding process.
· Maintained and updated records of technician availability, service coverage,

Residential Care Representative

Full Potential Solutions · September/2024 – Present

RESIDENTIAL CARE REPRESENTATIVE | FULL POTENTIAL SOLUTIONS | SEPTEMBER
2024– JUNE 2025
· Provide end–to–end support for residential customers, addressing inquiries related to account
management, billing, service upgrades, and service information.
· Upsell products and services aligned with customer needs, contributing to revenue growth and
customer retention.
· Maintain accurate documentation of all customer interactions using CRM platforms.
· Collaborate with internal departments to ensure smoo

Technical Support Representative

Vxi Global Holdings Inc · September/2022 – Present

· Delivered technical assistance for satellite TV services, including device troubleshooting,
application support, and password recovery.
· Handled account-related and minimal billing concerns with professionalism and accuracy.
· Ensured first-contact resolution and maintained high satisfaction ratings.
· Utilized proprietary support systems and tools to diagnose and resolve service issues efficiently

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