Skills
Customer Support
5-10 Years
Experience highlights
Appointment Setter/Cold Caller
Veteran Division - Globe Life
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January/2024
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Present
At Globe Life, I worked in the Veteran Division where I called military veterans and their families to tell them about life insurance plans. I explained the benefits in a clear and friendly way, answered their questions, and helped them sign up if they were interested. I made sure to be respectful, patient, and helpful, since I was speaking to people who served the country. My job was to connect, build trust, and guide them through the process step by step.
Customer Retention
Varsity Tutors
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August/2023
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Present
At Varsity Tutors, I helped parents and students with their tutoring memberships. If they had questions, problems, or wanted to cancel, I talked to them kindly and tried to find a way to help them stay. I listened to their concerns, explained how the service works, and made sure they felt supported. My job was to keep them happy and help them continue using the tutoring service.
Customer Service Representative (Order Entry,Sales,and Airlines)
iQor Bacolod
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August/2018
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Present
At iQor Bacolod, I worked as a customer service representative. My job was to answer calls from people who needed help with their internet or mobile phones. I helped them fix problems, explained their bills, and made sure they were happy with the service. I stayed calm even when customers were upset, and I did my best to solve their issues fast. I followed scripts, typed while talking, and used computer systems to update their accounts. I worked with a team and made sure to always show up.
Customer Service Representative (Technical Support)
Teletech Bacolod
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August/2014
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Present
At Teletech, I worked as a Customer Service Representative. My job was to talk to people over the phone and help them with their mobile or internet problems. If their service wasn’t working or they had questions about their account, I listened carefully and gave them clear answers. I stayed calm, even when callers were upset, and did my best to fix the issue fast. I also made sure to follow company rules and use the tools on the computer to help the customers the right way.
Customer Service Representative (Technical Support)
Panasiatic Bacolod
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June/2013
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Present
I worked at Panasiatic Solutions helping people who had problems with their StraightTalk mobile phones. I answered phone calls, talked to customers nicely, and helped them fix issues like weak signal, phone settings, or account questions. Sometimes people were confused or upset, but I stayed calm and did my best to help them feel better and solve their problems. I learned how to talk clearly, be patient, and help people step by step.
