Skills
Administrative & Organizational Skills
2-5 Years
Communication & Client Relations
5-10 Years
Training & Leadership
2-5 Years
Experience highlights
Account Payable Quality Analyst
Henry Schein (OP360)
·
April/2024
–
/
Review and audit 500+ international invoices monthly to ensure accuracy, compliance, and cost alignment. Reduced processing errors by 15% and improved AP efficiency by 20% through process enhancements. Collaborate with procurement to resolve discrepancies and maintain strong vendor relationships for smooth global operations.
Ecommerce Marketing Specialist
Hybrid Support 2022 - 2024
·
June/2022
–
Present
Proven success in driving traffic and sales through SEO, SEM, and social media. Manage Shopify and WooCommerce stores, optimizing product listings and sales strategies. Oversee Amazon Ads campaigns, adjusting keywords and bids for maximum sales. Create targeted meta descriptions and solve e-commerce marketing challenges to enhance performance.
Training and Development Manager
Hybrid Support
·
April/2021
–
Present
Design and implement training programs tailored to departmental needs. Conduct training needs assessments, evaluate effectiveness, and manage the training budget. Collaborate with managers to develop targeted programs, monitor industry trends, and create career development initiatives to support employee growth.
Legal Virtual Assistant
Marous Law (VA for Lawyers)
·
February/2020
–
Present
Conduct legal research to support case preparation and draft documents like contracts and immigration forms. Manage and maintain legal databases, ensuring information is up-to-date and accessible. Handle administrative tasks such as calendar management, scheduling, and document organization.
Agent to Quality Analyst
Business Process Outsourcing company
·
October/2013
–
Present
Sutherland Global Services (2018 - 2020)
Quality Assurance & Customer Support
Monitored calls, provided feedback, and coached agents.
Managed order databases and directed customers to resources.
Sutherland Global Services (2013 - 2015)
Customer Service Representative
Ensured proper order processing and account management.
Assisted with tax refunds and SSI/SSA benefits.
