Customer Phone Support Admin

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated and results-driven Customer Service and Sales Professional with 10+ years of experience in handling U.S., Canada, UK & AUS-based clients.

Skills & Experience

Skills

Customer Support 10+ Years

Office and Administration 2-5 Years

Office and Administration > Data Entry 10+ Years

End-to-End Recruitment 2-5 Years

Microsoft Excel 10+ Years

Accounting > Bookkeeping Less than 6 Months

Experience highlights

Lead Recruiter

Remote Staff, Inc · May/2022 – Present

May 2022 – February 2025
• Managed full-cycle recruitment for IT, digital marketing, and accounting roles.
• Provided expert guidance to hiring managers and candidates to ensure smooth placements.
• Developed candidate pipelines and implemented strategic hiring solutions.
• Led administrative tasks including job descriptions, ATS management, and service agreements.

Sales Professional

Ink Shared Solutions Inc. · July/2021 – Present

• Served as the main liaison between authors and the fulfillment team.
• Conducted outbound calls to generate leads and sell service packages.
• Consistently exceeded sales targets through strategic pitching and customer engagement.

Assistant Call Center Manager

Teleperformance · October/2016 – Present

• Managed and coached supervisors and agents to exceed performance KPIs.
• Ensured service level agreements were met across multiple campaigns.
• Conducted client meetings to align objectives and improve operations.
• Drove strategies to enhance profitability, productivity, and customer satisfaction.

Supervisor

Teleperformance · October/2010 – Present

• Oversaw a team of customer service and sales agents to maintain high performance.
• Provided training and coaching to improve service delivery and retention.
• Managed escalations, resolved customer concerns, and handled at-risk accounts.
Customer Service & Sales Executive | Teleperformance

Customer Service Sales

Teleperformance · June/2009 – Present

• Achieved high sales conversions and retention rates through effective communication.
• Handled customer inquiries, complaints, and provided tailored solutions.

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