Customer Service Rep | QA Specialist | Appointment Setter | Cold Caller | Admin & Executive VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Too many tasks, too little time? That’s where I come in.

I have 6+ years of experience in Customer Service, Administrative Support, Quality Assurance, Cold Calling, Appointment Setting, and Executive Assistance, I help keep customers happy, operations organized, and day-to-day tasks moving.

Here’s what I can help you with:

• Customer Service & Client Support
• Chat and email customer support
• Cold Calling & Lead Generation
• Appointment Setting & Calendar Management
• Quality Assurance & Process Monitoring
• Administrative & Data Entry Support
• Executive & Virtual Assistance
• Research, Reporting & Documentation
• Day-to-Day Business Operations

I’m organized, adaptable, detail-oriented, and comfortable wearing multiple hats in fast-paced environments.

You handle the big picture. I’ll handle the moving parts.

Looking for reliable support that gets things done? Let’s talk.

Skills & Experience

Skills

Quality Analyst 1-2 Years

Customer Service Representative 2-5 Years

Executive & Administrative Assistance 1-2 Years

Cold Calling (Inbound & Outbound), Lead Generation & Qualification, Appointment Setting, Sales, CRM Management, Objection Handling. 6 Months to 1 Year

Experience highlights

Executive Assistant | Appointment Setter

Premium Finance Group LLC - US Based · November/2025 – /

Provided administrative and executive support to help manage daily business activities.
Managed appointment setting and scheduling for clients and prospects.
Handled calls, follow-ups, and client communication professionally.
Maintained organized records of appointments, contacts, and follow-up activities.
Assisted with day-to-day administrative tasks and coordination.
Managed multiple tasks while maintaining accuracy and attention to detail.

Cold caller | Appointment Setter

Manila Marketing Group - B2B Voice Activation Campaign - US based · August/2024 – Present

Conducted outbound B2B calls to potential clients and business prospects.
Engaged prospects through professional and effective phone communication.
Qualified leads and identified potential business opportunities.
Scheduled appointments with qualified prospects.

Quality Analyst

Teleperformance Philippines - US Based Account · May/2023 – Present

Reviewed and evaluated customer interactions based on quality standards and client requirements.
Monitored calls and customer interactions to identify areas for improvement.
Provided feedback and recommendations to improve service quality and performance.
Ensured compliance with company policies, procedures, and client standards.
Supported team performance through quality monitoring and continuous improvement.

Customer Service Representative

Teleperformance Philippines - US Based Account · November/2000 – Present

Provided professional customer support to US-based customers through phone and other communication channels.
Assisted customers with account concerns, inquiries, and service-related issues.
Handled customer concerns professionally while maintaining a positive customer experience.
Documented customer interactions and maintained accurate customer information.
Followed client procedures, policies, and service standards.
Managed multiple customer requests with accuracy and professionalism.

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