Skills
Customer Support
5-10 Years
Customer Support > Sales Support > Mobile Service
2-5 Years
Technical support
5-10 Years
B2B Support
2-5 Years
EMERGENCY TELECOMMUNICATOR
1-2 Years
Experience highlights
Technical Support Specialist
Valor Global
·
January/2023
–
Present
I worked as a Customer Service and Technical Support Specialist with ADT Home Security where I resolved customer technical issues related to Home Security System with a 90% first-call resolution rate. Streamlining emergency dispatch coordination. Provided Tier 1 & Tier 2 support, including system diagnostics and remote troubleshooting. Processed account updates and handled billing inquiries with strict data privacy compliance
Customer Service and Technical Support Specialist
IQOR
·
August/2018
–
Present
I worked as a Customer Support and Tech Specialist with T-mobile for Business where I delivered customer support for telecom products, upselling features and upgrades during live interactions. Processed orders, payments, and troubleshooting requests with accuracy and empathy. Ranked in top 10% of sales-support hybrid team for conversion rate.
Senior Agent
Genpact LLC
·
August/2016
–
Present
I worked with CitiBank for Retail where I handled customer banking inquiries while ensuring compliance with data security protocols. Supported resolution of payment issues, invoicing and coordinated payment arrangement plans. Streamlined ticket handling through effective use of CRM systems.
