Airbnb Virtual Assistant| MIS & Operations Specialist

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

Hi! I’m a multi-skilled Virtual Assistant with a strong background in Airbnb operations, customer service, data reporting, and team leadership. With over 10 years of professional experience across hospitality, transportation and retail banking, I specialize in helping businesses streamline operations, automate workflows, and deliver consistent, high-quality guest experiences.

Services I Offer:

Airbnb Operations & Guest Support
- Listing optimization
- Dynamic pricing strategies
- Guest communication & calendar management
- Review monitoring & response
- Automation of messaging & check-in instructions

Customer Service & Team Support
- Handling inquiries, escalations, and feedback
- Real-time support via multiple platforms
- SOP creation and updates
- Training and coaching new hires

Data Reporting & MIS
- Performance dashboards and reports
- Data analysis for business insights
- Monthly reports on trends and growth opportunities

Skills & Experience

Skills

Coaching > Training and Development 5-10 Years

Office and Administration > Quality Assurance 5-10 Years

Microsoft Office Applications 10+ Years

- Customer Service 10+ Years

Data Analysis and Reporting 2-5 Years

*Administrative Support - 2-5 Years

Experience highlights

Virtual Assistant - Short-Term Rental Management

Freelance · March/2024 – /

Provided administrative support for short-term rental property management, including guest communication, booking system management, cleaning coordination, and Airbnb listing optimization for enhanced visibility.

Assistant Manager - Management Information System (MIS) - Insurance

EXL Service PH · April/2023 – Present

Captured data from internal and external sources, generated standard and ad-hoc reports for decision-making, and produced monthly management information reports using MS applications.

Subject Matter Expert - Hospitality (Airbnb)

TDCX PH · April/2022 – Present

Coached and mentored associates to increase productivity, conducted hands-on training sessions on Airbnb procedures, and reported on learners' progress through virtual learning environments.

Customer Service Specialist - Hospitality (Airbnb)

TDCX PH · April/2021 – Present

Handled inbound calls and messages from Airbnb users, assisted with account queries, payments, and troubleshooting, and provided real-time support and product information.

Team Leader - Customer Service (Transportation)

Azpired Inc. · August/2016 – Present

Managed team of 30 customer service associates, set schedules and oversaw workflow, mentored and trained new associates, handled escalations, and produced performance reports and presentations.

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