Customer Support & Operations Specialist | CRM Automation | GoHighLevel

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Native

Professional Summary

With 9+ years of experience in customer service, banking operations, travel support, and administrative assistance, I help businesses improve customer

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Technical Support 5-10 Years

No code / low code automation solution Less than 6 Months

Experience highlights

Senior Branch Support Representative

Wells Fargo · March/2022 – Present

• Provided comprehensive support to customers with banking products, account inquiries, and service requests
• Resolved customer issues efficiently while ensuring a high level of satisfaction and professionalism
• Handled sensitive financial information with strict confidentiality and adherence to compliance standards
• Delivered accurate, timely solutions in a fast-paced, high-volume environment
• Assisted with account maintenance, transaction processing, and general banking inquiries
• Collabo

Sales & Customer Support Representative

Expedia · November/2018 – Present

• Assisted customers via phone, email, and chat with booking hotels, flights, car rentals, and travel activities

• Delivered personalized travel recommendations based on customer preferences, budget, and itinerary

• Managed end-to-end booking processes, including reservations, modifications, cancellations, and refunds

• Resolved customer concerns and complaints with a focus on first-call resolution and customer satisfaction

• Upsold and cross-sold travel products and add-ons to maximize reve

Customer Service Representative

Bank of America · August/2016 – Present

• Reviewed and verified incoming financial documents, ensuring accuracy between envelopes, remittance details, and enclosed checks
• Identified transaction types (document processing, lockbox payments, credit card transactions) and routed them appropriately
• Checked validity of items, including detection of stale-dated and post-dated checks
• Resolved discrepancies in document contents, amounts, signatures, and endorsements
• Performed credit card masking in compliance with PCI-DSS and data pri

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