Customer Service & Customer Support

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am a dedicated and adaptable customer service professional with over 3 years of experience assisting customers, handling inquiries, resolving concerns, and providing efficient support. My strengths include clear communication, active listening, problem-solving, attention to detail, and the ability to stay calm and professional in challenging situations.

I am comfortable learning new systems and processes and can quickly adapt to different work environments. I take pride in being dependable, organized, and customer-focused, while making sure tasks are completed accurately and efficiently. My experience has also helped me develop strong multitasking skills and the ability to manage priorities while maintaining a positive customer experience

Skills & Experience

Skills

Attention to detail 2-5 Years

Communication 2-5 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Chat support 2-5 Years

• Time Management 2-5 Years

Google Workspace 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Account Management 1-2 Years

Transaction Processing 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 2-5 Years

Experience highlights

Guest Reservation Specialist

Transworld System and Incorporated LLC · February/2026 – Present

Assisted guests with hotel reservations, room availability, and accommodation inquiries. Processed reservations, modifications, and cancellations accurately while maintaining guest records and following hotel guidelines.

Customer Service Representative - Voice

Concentrix · January/2024 – Present

Assisted customers with financial account concerns. Provided accurate information and effective solutions while processing requests and transactions with focus on compliance and accuracy.

Customer Service & Sales Representative - Voice/Chat

Foundever · July/2022 – Present

Assisted customers with telecommunications inquiries and concerns. Provided product and service information while recommending solutions that supported sales objectives and maintained positive customer experience.

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