E-commerce Virtual Assistant & Website Builder

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

IT graduate and Virtual Assistant with 6+ years of remote experience supporting e-commerce store operations . Proficient in daily Shopify and WooComme

Skills & Experience

Skills

WordPress & WooCommerce 5-10 Years

Product Listing 5-10 Years

Shopify Management 5-10 Years

E-commerce Operations & Fulfillment 5-10 Years

Digital Advertising Support (Facebook & Google Ads) 5-10 Years

Customer Support & CRM Coordination 5-10 Years

AI & Automation Tools (ChatGPT) 1-2 Years

Basic Video Editing 2-5 Years

Basic Photo Editing 5-10 Years

Experience highlights

E-commerce Virtual Assistant & Store Operations Specialist

eclater Jewellery · March/2022 – Present

- Digital Advertising: Monitored Facebook and Google Ads campaigns, driving consistent store traffic and optimizing conversion rates to support product promotions.
- Store Management: Coordinated daily product listings across Shopify, ensuring high-accuracy copy, dynamic pricing variables, and complete variant setups.
- Customer Experience: Delivered multi-channel customer support via email, social media, and Zendesk; resolved post-purchase concerns and maintained rapid response times.

E-commerce Store Operations Support

Bay & Chay Pte. Ltd · December/2020 – Present

- Store Development: Built and managed frontend store structures across Shopify and WooCommerce platforms, executing bulk product uploads for multiple brands.
- Logistics Coordination: Oversaw day-to-day operations, including order monitoring and direct communication with fulfillment teams to guarantee seamless processing during peak sales periods.
- Marketing Support: Assisted with creative direction, campaign setup, and ongoing performance tracking for Facebook and Google Ads initiatives.

Customer Service Representative & Operations Staff

Bay & Chay Pte. Ltd · August/2018 – Present

- Conflict Resolution: Managed incoming customer inquiries via email and social channels, resolving complex order issues, returns, and billing disputes with high accuracy.
- Backend Data Operations: Maintained system databases, order updates, tracking information, and data entry workflows utilizing Google Sheets and internal e-commerce tools.
- Platform Maintenance: Maintained e-commerce site layout components, streamlined product listing updates, and organized digital content assets.

Product Researcher

Bay & Chay Pte. Ltd · January/2018 – Present

- Market Analysis: Researched trending, high-margin products to guide product selection strategies for successful dropshipping store models.
- Competitive Intelligence: Evaluated competitor storefronts, pricing structures, and overall market demand to minimize risk during new product launches.
- Data Organization: Compiled, scrubbed, and organized complex product data points to support executive decision-making and copy optimization.

Facebook Adverts Manager

Trustquik Pte. Ltd · July/2015 – Present

- Campaign Deployment: Led the end-to-end setup, optimization, and real-time performance monitoring of targeted Facebook Ads campaigns.
- Inventory Control: Monitored stock counts and synced data across teams to ensure physical product availability matched active promotional budgets.
- Cross-Functional Alignment: Collaborated with customer service teams to address product issues and proactively design landing pages to improve conversion metrics.

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