Skills
Customer Support
5-10 Years
Google Workspace
5-10 Years
Calendar & Email Management
5-10 Years
Client Communication
5-10 Years
Project Coordination
5-10 Years
Workflow Optimization
2-5 Years
Data Entry & Data Management
5-10 Years
Team Leadership & Management
2-5 Years
Experience highlights
Senior Team Manager
One Virtual Global Business Solutions
·
May/2022
–
Present
Promoted to Team Manager after demonstrating outstanding performance as a Virtual Assistant; led and supervised a diverse team of 5–8 VAs across multiple industries including real estate, construction, medical, cleaning services, and property management. Managed and developed company systems for productivity tracking, including creating and maintaining detailed records of campaign hours, registry hours, production services, client attrition, and internal client hours.
Senior Virtual Assistant
One Virtual Global Business Solutions
·
February/2020
–
Present
Provided comprehensive virtual support across multiple industries including Medical, Construction, Real Estate, Cleaning Services, and Property Management, ensuring smooth daily operations and client satisfaction. Handled diverse administrative tasks such as appointment setting, cold calling, payroll management for cleaners, tenant inquiry coordination, and transaction processing with accuracy and efficiency.
Customer Service Representative
Startek PH (Amazon)
·
October/2019
–
Present
Description:
Delivered exceptional customer support through multiple communication channels, efficiently resolving inquiries, concerns, and requests while maintaining a high level of professionalism and empathy. Demonstrated strong problem-solving and critical-thinking skills by anticipating customer needs, providing accurate solutions, and ensuring a seamless Amazon shopping experience.
