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Mary Margareth Optana O.

Customer Support

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

A seasoned customer support representative ready to bring value to your business.

Skills & Experience

Skills

2-5 Years
Communication 2-5 Years
Conflict Resolution 2-5 Years
Account Management 1-2 Years
- Customer Service 2-5 Years
Communication > Public Speaking 1-2 Years
Order Tracking 1-2 Years
• Technical Troubleshooting 1-2 Years

Experience highlights

Guest Experience Specialist
Cire Homes · January/2026 – Present
Managed guest contact, reservations, and unit availability verification. Addressed guest concerns and provided specialized guest experience support.
Inbound Customer Service Representative
Alorica · August/2025 – Present
Provided customer support for logistics and food delivery company. Assisted couriers with delivery issues, communicated real-time delivery statuses, and resolved customer concerns.
Customer Service Representative
Accenture · November/2024 – Present
Provided telecommunications support, handled inquiries and technical troubleshooting. Promoted products through soft selling, managed accounts, and achieved high customer satisfaction.
Customer Service Representative
Tech Mahindra · August/2024 – Present
Delivered retail customer support for order tracking and issue resolution. Handled high-volume interactions, troubleshot system concerns, and recommended suitable products.
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