Skills
Email Management
2-5 Years
Calendar Management
2-5 Years
Client Communication
5-10 Years
Administration > Administrative Support
2-5 Years
Customer service
5-10 Years
GHL Management
2-5 Years
CRM (Customer Relationship Management)
2-5 Years
Reporting & Data Management
5-10 Years
Experience highlights
General Virtual Assistant
The Golf Room Everywhere
·
April/2024
–
Present
Provided virtual administrative support by managing emails, payroll, CRM data (GHL), and payment platforms (ClickFunnels, Stripe, PayPal) with accuracy and efficiency. Also created and scheduled social media content via Buffer, prepared VIP contracts, and managed calendars to ensure smooth daily operations and strong client engagement.
Quality Associate
Accenture Inc.,
·
November/2017
–
Present
Supported QA operations by ensuring scoring accuracy and consistent standards across teams. Facilitated cross-site calibration sessions to align evaluation scoring and improve audit consistency. Prepared MOM reports, operational updates, and performance dashboards using Google Workspace and Microsoft Office, and generated automated reports to improve efficiency. Also supported training of new hires and conducted refresher sessions to strengthen team performance and close knowledge gaps.
Customer Service Associate
Sykes Asia Inc.
·
October/2015
–
Present
Analyzed client data and created automated Excel reports using Macros to improve accuracy and efficiency. Supported QA operations by assisting with performance monitoring and maintaining quality standards. Conducted team huddles and delivered daily performance updates to improve communication, alignment, and productivity.
Customer Service Associate
Data Admin Controller
·
May/2015
–
Present
Provided administrative and operational support by creating and facilitating presentations for weekly meetings to ensure clear communication of updates, reports, and key priorities to management and team members. Generated and maintained accurate operational reports and service databases, ensuring timely submission of updates within end-of-day deadlines to support effective monitoring and decision-making. Also managed client service requests through phone and email, coordinating with technicians
