Skills
Customer Support > Active Listening, customer service, appointment setting, email management, data analysis,
1-2 Years
Experience highlights
Patient Coordinator/ General Lead Specialist
Clinovation Corp.
·
November/2021
–
Present
- Generate leads for a clinic by doing inbound and outbound calls and answering potential patients' queries about the company and the services offered.
- Assist existing patients in scheduling necessary consultation and operation required by the doctors.
Associate I
Concentrix Inc
·
September/2020
–
Present
Worked as a technical support for a gaming company, attending and guiding customers in troubleshooting their devices through voice and email platforms.
Technical Support Representative/ Customer Support
VXI Global Holdings
·
September/2017
–
Present
- Worked as a technical Support tasked with assisting merchants in troubleshooting terminals for their business.
- Customer support for financial account handling financial queries for merchants from setting up an account to closing an account.
Customer Service Representative/ Healthcare Associate I
Sutherland Global Services
·
September/2016
–
Present
- Chat support for an e-commerce account tasked to assist four customers at a time on their queries regarding a product from the website, tracking their orders, and processing refunds.
- Healthcare Associate for an insurance company tasked to help callers get information regarding their benefits and coverage of their insurance
