Skills
Office and Administration > Quality Assurance
5-10 Years
Process improvement
2-5 Years
Logistics Coordination
2-5 Years
Team Collaboration
10+ Years
- Customer Service
10+ Years
Escalation Management
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
issue resolution
10+ Years
Performance Coaching
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Customer Support Specialist
Voomi Supply
·
January/2024
–
Present
Provided customer support for e-commerce operations, resolving inquiries and order issues. Applied critical thinking and issue resolution to handle escalations and improve customer satisfaction.
Overdraft Deposit and Collections Recovery Specialist
Wells Fargo
·
January/2022
–
Present
Handled accounts in overdraft status with negative balances.
Dispatch Specialist
Kyte - Rental Cars
·
January/2021
–
Present
Coordinated vehicle dispatch and logistics operations, ensuring accurate scheduling and timely fulfillment. Collaborated with operations and support teams to resolve service delays and customer concerns.
Quality Analyst
Open Access BPO
·
January/2018
–
Present
Monitored and evaluated customer service interactions against quality standards. Identified process gaps, recommended improvements, and coached agents on service quality and issue resolution.
Quality Analyst
TaskUs Inc.
·
January/2016
–
Present
Conducted quality assessments on customer interactions for compliance with standards. Delivered actionable feedback and performance coaching to support teams.
