Customer Support & Success Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Success Specialist with experience supporting clients, resolving issues, coordinating operations, and managing customer communications across multiple channels. Strong communicator with a detail-oriented and solutions-focused approach, experienced in working remotely, learning new systems quickly, and managing competing priorities while maintaining a high standard of customer service.

Skills & Experience

Skills

Ecommerce - Shopify 1-2 Years

Chat & Email Support 1-2 Years

Content Moderation (trust and safety) 5-10 Years

Customer Serve & Client Support 2-5 Years

Customer Success Less than 6 Months

B2B 1-2 Years

Experience highlights

Customer Success Specialist

MACH10 · April/2026 – Present

Coordinated tech scheduling, route planning, & appointment rescheduling
for Florida, Hawaii, & Texas.
Manage customer communications via SMS, email, and phone while
resolving scheduling, warranty, and service-related inquiries.
Prepare operational reports, track field performance, and collaborate with
Sales, Operations, and Field Teams to improve workflow efficiency.
Contributed to developing an automated reporting workflow that
streamlined team handoffs and improved visibility into pending cust

Senior Customer Advocate

Boldr PH · June/2025 – Present

Provide empathetic and efficient support for a cookware brand’s
customer service program.
Handle order updates, inquiries, and account-related assistance across
multiple channels (chat,
phone and email).
Maintain high customer satisfaction through proactive communication
and problem-solving.

Customer Advocate

Boldr PH · September/2024 – Present

Assisted jewelry brand customers with order cancellations, warranty
claims, and account updates
across email, SMS, and live chat.
Provided personalized product recommendations and guided customers
through membership services.

Client Business Analyst

Cognizant Technology Solutions, Inc. · May/2023 – Present

Supported B2B clients with technical assistance, coordinating resolutions
for store-related issues
(email and phone).
Analyzed workflows and provided recommendations to improve
efficiency and compliance. Acted as
liaison between client stakeholders and internal teams, ensuring smooth
communication.

Senior Process Executive

Cognizant Technology Solutions, Inc. · June/2016 – Present

Led content moderation efforts, ensuring compliance with platform
standards.
Collaborated with machine learning teams to enhance detection accuracy
for a social media platform.
Shared best practices with teammates, fostering peer learning and
confidence.

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