Skills
Customer service skills
2-5 Years
Experience highlights
REGISTRATION CENTER SUPERVISOR
PHILIPPINE STATISTICS AUTHORITY
·
January/2024
–
Present
Managed daily operations at the National ID registration center, overseeing registration kit operators, ensuring accurate biometric data collection, troubleshooting system issues, and enforcing compliance with government regulations to ensure a smooth and efficient registration process.
REGISTRATION KIT OPERATOR
PHILIPPINE STATISTICS AUTHORITY
·
June/2021
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/
Facilitated National ID registration by operating biometric equipment, verifying documents, and inputting data accurately. Assisted applicants throughout the process while ensuring compliance with government protocols and data security standards.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
·
October/2020
–
Present
Handled customer inquiries, billing issues, and technical support for T-Mobile, delivering exceptional service through active listening, problem-solving, and effective communication to enhance customer satisfaction.
On-the-Job Trainee
CITY CIVIL REGISTRY OFFICE
·
October/2019
–
Present
Performed data entry for the birth registry, ensuring accurate and timely recording of vital information while maintaining confidentiality and compliance with regulations.
On-the-Job Trainee
ALCOM COMPUTER SOLUTIONS
·
February/2018
–
Present
Multi-skilled support in sales, graphic design, and technical tasks.
