General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am an aspiring Virtual Assistant with a strong passion for providing flexible support across administrative, creative, and technical tasks.

Skills & Experience

Skills

Customer Service Representative 2-5 Years

Administration > Administrative Support 1-2 Years

Data & Admin: Microsoft Excel, Data Visualization, Pivot Tables, Microsoft Word, Document Formatting, Virtual Assistance. 1-2 Years

Experience highlights

Customer Service Supervisor

RMS Collect · November/2021 – Present

Managed calendar across time zone (EST) scheduling and conducting daily
meetings to my 15 agents through Zoom and Microsoft Teams. Handled emails from work force team, managers, senior operations and clients making sure to address different communications needed in operating the business. Resolved complex customer escalations, achieving a 90% first-contact resolution rate and improving customer retention. Generated and made daily, weekly and monthly reports about performance of the agents.

Customer Service Representative

Concentrix · October/2020 – Present

Resolved an average of 60-80 customer contacts daily via phone calls while meeting
quality and productivity targets. Assisted customers with order inquiries, returns, exchanges and product information, maintaining a 95% customer satisfaction (CSAT) score. Maintained detailed customer records and account notes, ensuring 100% compliance with company documentation standards.

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