Skills
Office and Administration > Calendar Management > Scheduling
6 Months to 1 Year
Time Management
2-5 Years
Attention to detail
5-10 Years
Data Entry
2-5 Years
Cold Calling
6 Months to 1 Year
Experience highlights
Customer Service Waitres
Buccaneers Bistro Corp.
·
May/2022
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Present
Supported daily team coordination, leading to a 15% improvement in shift handover efficiency, and reduced
service delays.
Increased customer satisfaction scores by 20% through personalized service, and proactive problem
resolution.
Managed up to 20 tables at a time during peak service hours, while consistently meeting guest service
standards and maintaining 5-star reviews.
Business Development Fellow
Hop On! Tech Sales
·
August/2021
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Present
completed intensive training on modern BDR workflows, mastering multi-channel outreach and tools such as
Salesforce, Outreach, LinkedIn Sales Navigator, Zoom, and Slack.
Prospected and qualified 30+ potential leads weekly through strategic cold calling, lead generation databases,
and targeted networking efforts, contributing to a 15% increase in qualified opportunities.
Business Development Representative
Kaddra
·
October/2021
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Present
Generating 100% leads in the Philippine market while collaborating and reporting within an SDR team setting,
exceeding sales metrics, and quota.
Expanded business opportunities by building a network of 50+ prospective clients through LinkedIn, referrals,
and virtual/physical events.
Secured 10+ new client accounts by leveraging tailored promotional strategies and consultative sales
approaches.
Customer Service Trainer
The Moment Group
·
June/2018
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Present
Ensured 100% guests’ needs and wants were properly attended.
Improved customer satisfaction scores by 25% after developing and delivering tailored training curriculums
across more than three departments, focusing on service consistency and guest experience.
Collaborated with 4+ fellow trainers to implement shared best practices, resulting in a 30% improvement in
training completion rates, and a more cohesive training program.
Designed and rolled out structured trainee evaluations, enabling 100%