Skills
Customer Support
5-10 Years
Computer Software and Hardware troubleshooting
10+ Years
Troubleshooting
10+ Years
Customer Support > IT Service desk
5-10 Years
Application Support and Technical Support
10+ Years
Office and Administration > SAP ERP
2-5 Years
Software > Databases > SQL Server
2-5 Years
Logistics
5-10 Years
Microsoft Office 365
5-10 Years
Microsoft SQL
2-5 Years
Experience highlights
ERP - Technical Support Analyst
Infor
·
August/2021
–
/
Provide technical support for Syteline ERP, troubleshooting system issues, managing incidents, and ensuring seamless integration and functionality. Assist users with configurations, performance optimization, and data management. Collaborate with cross-functional teams to resolve technical challenges, improve processes, and enhance system efficiency. Deliver excellent customer service, technical documentation, and training to ensure smooth ERP operations.
IT Analyst - Application and Technical Support / Service Desk SME
Tata Consultancy Services
·
December/2017
–
Present
I started as Application support, moved to Technical Support then got into Service desk and promoted to Subject Matter Expert
Application Suppory
Maersk Global Service Center
·
December/2011
–
Present
