Email, Chat customer representative, cold calling

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Adaptable and customer-focused professional with experience in customer service, data encoding, cold calling, and
chatbot support. Skilled in handling customer concerns, managing information accurately, and working efficiently
in fast-paced environments. A quick learner who values teamwork, clear communication, and delivering reliable
service

Skills & Experience

Skills

Communication 2-5 Years

- Customer Service 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 1-2 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 1-2 Years

Adaptability & Eagerness to Learn 2-5 Years

Training Less than 6 Months

Multitasking 2-5 Years

Record Management 6 Months to 1 Year

~Data Entry 6 Months to 1 Year

Cold Calling 6 Months to 1 Year

Experience highlights

Call Center Agent

Six Eleven Global Services and Solutions · January/2025 – Present

SELLER CHAT REPRESENTATIVE - Handled seller concerns involving seller complaints, expedited orders, and logistics issues.

COLD CALL REPRESENTATIVE- Contacted customers to explain parcel drop-off services and promote nearby service points.

CHATBOT TRAINER - Reviewed chatbot responses to support accurate, high-quality answers to customer inquiries

Chatbot Trainer

Six Eleven Global Services and Solutions · September/2025 – Present

Reviewed chatbot responses for accuracy and quality. Managed multiple tasks and addressed task-related questions to support customer inquiry resolution.

Cold Call Representative

Six Eleven Global Services and Solutions · April/2025 – Present

Contacted customers to explain parcel drop-off services and promote nearby service points. Answered inquiries and communicated service information clearly.

Seller Chat Representative

Six Eleven Global Services and Solutions · January/2025 – Present

Handled seller concerns including complaints, expedited orders, and logistics issues. Provided updates and practical solutions through professional communication.

Encoder

Tomas Claudio Health Center · October/2024 – Present

Encoded family health counts and maintained records for business and sanitary permits.

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