Medical Admin | Medical Receptionist | Healthcare VA | Customer Service Representative

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented and empathetic individual with two years of experience in customer support and patient care

Skills & Experience

Skills

Customer Support 1-2 Years

Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages 1-2 Years

Healthcare Customer Service 1-2 Years

Insurance verification, Prior authorizations, admin tasks, utilizing EMR 1-2 Years

Experience highlights

Customer Service Representative

Teleperformance · July/2023 – Present

Verifies insurance coverage and resolved coverage issues.
Assists patients with billing and payment concerns
Tracks and explains claims and file appeals if necessary.
Patient account management
Data Entry
Material Request

Customer Service Representative

Teleperformance · March/2023 – Present

Addresses customers inquiries, concerns, and technical issues
Assist with account setup, registration, and login issues.
Guides customers through the subscription process and explains different service plans and features.
Provides step-by-step instructions in troubleshooting technical issues encountered.
Aides with billing inquiries and payment issues.

Customer Service Representative

Teleperformance · October/2022 – Present

Delivers high-quality customer service by addressing patient needs promptly and courteously.
Verifies patient insurance coverage and benefits such as co-pays, deductibles, and out-of-pocket expenses.
Manages customer accounts, such as updating personal information; helps with plan changes, account renewals, and cancellations.
Assists with billing concerns
Plan change request
Prescription Refill inquiries
Submit prior authorizations and coverage determinations
Material request

Registration Center Supervisor

Philippine Statistics Authority · January/1990 – Present

Manages a group of personnel and handled the day-to-day operations of the Philippine Identification System (PhilSys) registration center.
Performs data entry, encodes demographic information, and captures biometric information of applicants.
Submits required administrative and monitoring reports.
Delivers exceptional level of customer service

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