Skills
5-10 Years
Team Leadership
5-10 Years
Conflict Resolution
5-10 Years
Vendor Management
2-5 Years
- Customer Service
10+ Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
CRM > Salesforce
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
- Zoom
2-5 Years
Credit Management
5-10 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
• Live Chat Support
5-10 Years
Experience highlights
Customer Service Representative / Technical Support
Team of Experts | T-Mobile USA (IQOR)
·
July/2021
–
Present
Delivered technical and account support to international telecom customers. Retained at-risk accounts and resolved complex customer issues using negotiation and active listening skills.
Entrepreneur | Cook
QUQU La Taqueria Food Truck & Iligan Weekend Night Market & Cafe
·
July/2019
–
/
Owned and operated food truck and cafe business, managing culinary operations, customer service, and business administration.
Banquet & Operations Manager | Cook | Co-owner
Cocina Quracha Catering and Events
·
August/2017
–
Present
Managed catering and events operations. Oversaw banquet planning, culinary preparation, team leadership, and vendor management.
CSR / Credit and Collections Services
Alorica Philippines | USA Macy's & Bloomingdale's
·
January/2017
–
Present
Managed outbound/inbound credit negotiation calls. Assisted clients in developing debt repayment structures and consistently met collections and CSAT targets.
CSR / Credit Management Consultant
Teletech Lipa | Telstra Australia
·
February/2015
–
Present
Executed inbound and outbound credit negotiations. Enabled clients to develop feasible debt repayment strategies while exceeding monthly collections goals.
