I’m a resourceful and adaptable professional with hands on experience in customer service, business process outsourcing, and chatbot automation. I enjoy streamlining workflows, resolving customer inquiries efficiently, and improving user engagement through tools like ManyChat. I thrive in fast-paced environments and take pride in delivering high quality service. I'm also skilled in data entry, time management, and handling remote tasks effectively. I hold a Customer Service Excellence Certification and have a strong passion for both technology and helping people with a particular interest in automation and building computer systems.