IT Support | Service Desk Analyst

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated and customer-focused IT Service Desk Analyst with over 3 years of experience providing technical support, troubleshooting
hardware and software issues, and delivering excellent customer service in fast-paced environments. Experienced in handling service
desk operations, incident management, user account administration, and remote technical support. Proven ability to diagnose and
resolve technical issues efficiently while maintaining high customer satisfaction. Strong communication, problem-solving, and
analytical skills and hands-on experience supporting enterprise IT environments. Committed to continuous learning and delivering
reliable IT solutions that enhance business operations.

Skills & Experience

Skills

IT Servicedesk Analyst 2-5 Years

1-2 Years

Responsive Web Design 1-2 Years

Customer Support > IT Service desk 1-2 Years

Active Directory 1-2 Years

~Data Entry Less than 6 Months

Remote Troubleshooting 1-2 Years

Customer service > Sales Representative > Customer Support 1-2 Years

Network Troubleshooting 1-2 Years

Software support 1-2 Years

Hardware Troubleshooting 1-2 Years

Experience highlights

IT Service Desk Analyst

Emapta · January/2026 – Present

Resolved service and incident tickets using Freshservice. Provided end-user support for hardware, software, and network issues. Managed user accounts and permissions in Active Directory. Performed remote troubleshooting with ConnectWise RMM and ScreenConnect.

IT Support Specialist

Tasks Everyday · January/2026 – Present

Diagnosed and resolved hardware, software, and connectivity issues. Supported daily IT operations and ensured system reliability. Assisted users with technical concerns improving response and resolution time.

Frontend Web Developer

AJIO IT Solution · January/2026 – Present

Developed responsive web interfaces using modern web technologies. Enhanced UI/UX performance and website responsiveness.

IT Intern

Jinisys Software Inc. · January/2026 – Present

Assisted in system troubleshooting and IT support tasks. Gained hands-on exposure to real-world IT operations.

Data Encoder (Part-Time)

Badian National High School & Central School · January/2026 – Present

Maintained accurate and organized student data during enrollment periods.

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