Customer Service Expert

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With over 6 years of experience in the Customer Service industry, I have honed my ability to deliver exceptional support and build strong customer relationships. My expertise spans over 3 years in eCommerce, where I served as a General Manager, leading a team to ensure seamless order management, effective resolution of customer concerns, and successful appeals. I have consistently been the highest point of escalation, demonstrating my capacity to handle complex issues with efficiency and empathy. My comprehensive understanding of customer service dynamics, coupled with a strategic approach to problem-solving, enables me to contribute significantly to enhancing customer satisfaction and operational excellence.

Skills & Experience

Skills

Customer service 5-10 Years

Order Management 2-5 Years

Account Reconcilation 1-2 Years

Amazon Seller Central 2-5 Years

Amazon Appeals 2-5 Years

E-mail Marketing Less than 6 Months

Experience highlights

Monitoring and Evaluation Officer

Local Government Academy · May/2023 – Present

General Manager

Automatorz LLC · August/2019 – Present

Process Associate

Genpact Philippines LLC · February/2016 – Present

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