Skills
Office and Administration > Quality Assurance
2-5 Years
1-2 Years
Data Analysis
1-2 Years
E-Commerce > Amazon > Inventory Management
1-2 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
CRM > Salesforce
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Ticket Management
2-5 Years
*Administrative Support -
2-5 Years
• Live Chat Support
2-5 Years
Experience highlights
Utility Rate Specialist
Shiloh Business Support Services OPC (Energy Toolbase)
·
October/2025
–
Present
Processed 150 electric utility rate schedules monthly with 100% accuracy. Retrieved missing pricing data via direct utility company contact. Analyzed commercial bills and tariffs for Salesforce data entry.
Virtual Assistant (Ticket Brokerage Client)
Coverdesk
·
January/2022
–
Present
Processed 50-60 orders per shift using Skybox across AXS, LiveNation, Ticketmaster, and other platforms. Sourced profitable events via TicketFlipper. Maintained inventory and resolved order errors.
Quality Assurance Specialist - ASOS Account
Teleperformance
·
January/2021
–
Present
Reviewed 25 daily customer chats across order, delivery, payment, and refund issues. Produced detailed feedback for coaching. Participated in calibration meetings to align monitoring standards.
Chat Support Representative - ASOS Account
Teleperformance
·
January/2020
–
Present
Handled 20-30 live chats daily plus emails and social media. Managed concurrent sessions covering orders, delivery, payments, refunds, and general inquiries.
Back of House PSTN Line Tester - Telstra Account
Teleperformance
·
January/2019
–
Present
Processed 10 test tickets hourly on PSTN network. Analyzed case information, ran line tests, identified faults. Coordinated findings to minimize customer downtime.
