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$10/hr

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Outline

Looking for Full-Time work (12 hours/day) at $10/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am a versatile professional skilled in customer service, conflict resolution, data analysis, digital tools, and quality assurance.

Skills & Experience

Skills

Customer Service Excellence 1-2 Years

Conflict Resolution and Customer Relationship Management (CRM) 1-2 Years

Fraud Detection and Prevention 1-2 Years

Experience highlights

Senior Customer Service Representative/Specialist

96 Group of Companies (2019–2024) · November/2019 – Present

Conducted training sessions for new hires, enhancing their skills in customer service and communication.

Led a team of CSRs, providing guidance and support to ensure high performance and excellent customer service.

Handled conflict resolutions related to customer bets, ensuring fair and accurate outcomes.

Monitored and detected fraudulent activities, maintaining the integrity of the betting platform.

Managed records of daily transactions across 15+ bank accounts using Google Sheets.

Production Associate

Innodata Knowledge Services Inc. (2012–2014) · March/2012 – Present

I have diverse experience in roles such as Formatter, Text Editor, Proofreader, Parser, Manifest Creator, and Data Transmission Associate. As a Formatter and Text Editor, I have handled data structuring, formatting, and editing tasks to ensure content clarity and consistency, while also proofreading documents for grammatical accuracy and style coherence. My role as a Parser involved analyzing and interpreting structured data for accurate data entry and processing.

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