Email Customer Support VA | Content Moderator

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Associate Degree

English proficiency Fluent

Professional Summary

I’m a customer support and content moderation professional with over 10 years of experience in the BPO industry.

Skills & Experience

Skills

Customer Support > Email Support 5-10 Years

Customer Support > Content Moderation/Management, Email Support 5-10 Years

Experience highlights

Content Moderator

TaskUs · April/2020 – Present

● Managed high-volume email support and account review cases for a leading social
media platform.
● Investigated fraudulent activity, account misuse, and policy violations to improve platform
security.
● Processed account restorations, restrictions, and refund requests according to company
guidelines.
● Collaborated with global teams while consistently meeting QA, productivity, and
customer satisfaction targets.

Content Moderator

TaskUs · August/2015 – Present

● Assisted riders with trip-related concerns, refunds, fare adjustments, and account issues.
● Resolved complex customer inquiries through email while maintaining high customer
satisfaction.
● Applied company policies consistently to ensure accurate and fair resolutions.

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