Skills
Customer Support
6 Months to 1 Year
Techincal support
2-5 Years
Executive Assistant
6 Months to 1 Year
Customer Support > Sales Support
6 Months to 1 Year
Experience highlights
Technical Admin
Glo Tanning
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February/2024
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Present
Responsible for resolving hardware, software, and network-related issues, maintaining system stability, and ensuring smooth IT operations. Respond to incoming IT support requests via email, phone, or ticketing system promptly and professionally. However, I also act as an Executive Assistant to our COO. (Chief of Operating Officer) I managed calendars, scheduled meetings, and attended them alongside my supervisor and the team. Additionally, I created and managed user accounts, permissions,
Tier 2 Technical Support Engineer
CTC BPO Inc.
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November/2019
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Present
For the last 4 years of my career, I have been in the BPO industry as a Tier 2 Technical Support Engineer wherein I am responsible in diagnosing troubleshooting and resolving any of our clients technical concerns. This also includes assisting on-site technicians in checking/troubleshooting equipment in the event that remote troubleshooting fails. I also receive inbound calls from our customers and assist them with their technical needs real time and I also do outbound calls to do a follow-up
Technical Support Representative
Teleperformance
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May/2019
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Present
Answered support calls within fourteen minutes to minimize delays and subsequent abandoned calls. Submitted service tickets for equipment maintenance requests. Documented all transactions and support interactions in the system for future reference and addition to knowledge base. Created documentation for cases and claims for damaged, lost or displaced packages
