Customer Service Representative

Senior Frontline Support Representative (HelloFresh Group)
XtendOps Philippines Inc.

Oversaw end-to-end e-commerce operations and high-level technical support for a global leader in meal kit delivery. Managed a diverse portfolio of subsidiary brands, including Factor, GoodChop, GreenChef, and EveryPlate, ensuring seamless logistics and technical platform stability.

Technical Support & Onboarding Specialist (Tracfone Account)
Qualfon

Managed end-to-end customer onboarding and technical operations for a major US-based telecommunications account. Demonstrated high proficiency in navigating complex CRM systems, managing data-sensitive porting requests, and providing remote technical solutions in a fast-paced environment.

Subject Matter Expert (SME) – Tracfone Account
Qualfon

Promoted to a strategic leadership support role to serve as the primary technical and procedural authority for the Tracfone onboarding and customer care team. Acted as the bridge between upper management and front-line operations to ensure high-quality service delivery and process efficiency.

Subject Matter Expert (SME) – E-commerce Operations
XtendOps Philippines Inc.

Promoted to a leadership support role to oversee the operational success of the HelloFresh brand portfolio (Factor, GoodChop, GreenChef, and EveryPlate). Serving as the primary point of contact for complex escalations, process optimization, and team performance for high-volume e-commerce logistics and technical support.